This three volume boxed set of reports is brought to you by, Policy Publications in association with the University of Luton, comprises a re-engineering methodology manual, 21 case studies, briefings on teleworking, and notes on 101 re-engineering techniques.

A detailed blueprint for any company wanting to introduce more flexible working practices. Three volumes cover:
(1) Re-engineering organisations and processes for new patterns of work,
(2) Key insights from European experience in business re-engineering and teleworking, and
(3) Sources of support and briefings for effective business re-engineering and teleworking projects.

The re-engineering methodology was developed by a pan-European project team led by Prof. Colin Coulson-Thomas. It covers six stages;

• Stage 1 Establishing the approach and goal setting
• Stage 2 Opportunity seeking
• Stage 3 Process analysis
• Stage 4 Process redesign
• Stage 5 Implementation of change
• Stage 6 Performance monitoring

At each of the six stages the methodology provides:

• 1 Description of the stage
• 2 The work to be done
• 3 Typical/possible outputs
• 4 Critical success factors
• 5 Teleworking opportunities and issues
• 6 Pitfalls, obstacles, barriers and constraints
• 7 Any diagnostics/checklists that specifically relate to teleworking
• 8 Any other relevant tools and techniques
• 9 Summary and checklist